Player Safety
Responsible Gaming at c888
At c888, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming programme is built to protect every Filipino player — because your well-being comes first, always.
Strictly 21 and Above Only
Under Philippine law and PAGCOR regulations, online casino gaming is strictly prohibited for individuals below 21 years of age. c888 enforces this rule without exception. Every new player must pass our age and identity verification process before they can deposit or play.
If you know someone under 21 who is attempting to access c888, please contact our support team immediately at [email protected]. Underage gambling is a serious issue and we take every report seriously.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your c888 account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — a deliberate safeguard to prevent impulsive decisions during a gaming session.
Session Time Limits
Losing track of time is one of the most common signs of problem gambling. c888 lets you set session time reminders so you receive a notification after a specified period of continuous play. You can also set hard session limits that automatically log you out when your time is up.
Cooling-Off Periods
Need a short break? A cooling-off period temporarily suspends your c888 account for a period of your choosing — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. This tool is ideal when you feel you need a short pause.
Self-Exclusion
Self-exclusion is a powerful tool for players who feel their gambling has become a problem. You can request self-exclusion for a minimum of 6 months or permanently. Once activated, c888 will close your account, block re-registration attempts, and remove you from all marketing lists immediately.
Loss Limits
In addition to deposit limits, c888 allows you to set maximum loss limits over a daily, weekly, or monthly period. When your net losses reach the limit you have set, c888 will automatically prevent further play until the limit period resets. Your budget, your rules.
24/7 Support
Our Filipino support team is available around the clock — in English and Filipino — to help you activate any responsible gaming tool, answer questions about your account, or simply listen if you need to talk. Reach us via live chat on the c888 platform any time of day or night.
Is Your Gaming Still Fun?
Gambling should always be entertainment — never a way to earn money or escape problems. Ask yourself these questions honestly. If you answer "yes" to three or more, it may be time to use one of c888's responsible gaming tools or seek support.
Remember: Recognising a problem early is a sign of strength, not weakness. c888 is here to help — not judge. Thousands of Filipino players use our responsible gaming tools every month as a normal part of healthy gaming habits.
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford to lose?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Has gambling caused arguments with family members, friends, or your partner in Manila, Cebu, Davao, or wherever you live?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you borrowed money, sold possessions, or used funds meant for bills or essentials (like GCash savings) to fund gambling?
Do you think about gambling frequently throughout the day, even when you are at work, school, or with family?
Have you tried to hide your gambling activity from people close to you?
How to Activate Self-Exclusion on c888
Self-exclusion is processed immediately. Follow these steps to protect yourself.
Log in to Your c888 Account
Visit c888.one and log in using your registered email and password. If you are unable to log in, contact our 24/7 support team via live chat and they will assist you directly.
Go to Account Settings
Navigate to your account settings and select the "Responsible Gaming" section. Here you will find all available tools including deposit limits, session limits, cooling-off periods, and self-exclusion.
Select Self-Exclusion and Choose Your Period
Choose your self-exclusion period — minimum 6 months, or permanent exclusion. Permanent self-exclusion cannot be reversed. For temporary exclusion, you may request reinstatement after the period ends, subject to a mandatory review.
Confirm Your Request
Confirm your self-exclusion request. Your account will be closed immediately. You will receive a confirmation email and be removed from all c888 marketing communications. Any remaining balance will be returned to your registered payment method.
Seek Additional Support if Needed
Self-exclusion from c888 is an important step, but professional support can make a real difference. PAGCOR operates responsible gaming resources for Filipino players, and our support team can point you in the right direction.
All Available Responsible Gaming Tools
Every c888 player has free access to these tools at any time — no questions asked.
Deposit Limits
Daily, weekly, and monthly caps on how much you can deposit into your c888 account. Reductions apply instantly; increases require a 24-hour wait.
Loss Limits
Cap your net losses over a set period. When the limit is reached, c888 automatically stops further play until the period resets.
Session Limits
Set a maximum continuous play duration. Receive reminders as you approach your limit, or enable automatic logout when time is up.
Reality Check
Periodic on-screen reminders showing how long you have been playing and your net win/loss for the session — keeping you grounded and informed.
Cooling-Off
Temporarily suspend your account for 24 hours up to 6 weeks. Perfect for a planned break or when you feel you need to step back briefly.
Self-Exclusion
Close your account for a minimum of 6 months or permanently. Takes effect immediately and blocks re-registration during the exclusion period.
Marketing Opt-Out
Opt out of all promotional emails, SMS, and push notifications at any time. Removing temptation is a valid and respected responsible gaming choice.
Account History
View your full transaction and gaming history at any time. Transparency about your own activity is a key part of responsible gaming awareness.
c888's Commitment to Safe Gaming
c888 is more than just an online casino — we are a platform built for Filipino players who want to enjoy gaming as a form of entertainment, not a financial strategy. We take our responsibility seriously, and that means going beyond the minimum requirements set by regulators.
Our responsible gaming programme is reviewed and updated regularly. We train our customer support team — based right here in the Philippines — to identify signs of problem gambling and to respond with empathy and practical help. We do not pressure players to continue playing, and we never make it difficult to use our responsible gaming tools.
c888 operates in accordance with PAGCOR's responsible gaming framework. We support the Philippine government's efforts to promote safe, regulated, and responsible online gaming for all Filipinos — from Manila to Mindanao.
PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for Filipino players. c888 aligns its responsible gaming programme with PAGCOR's standards and requirements.
Golden Rules of Responsible Gaming
- Only gamble with money you can afford to lose — never use rent, bills, or savings.
- Set a budget before you start and stick to it, whether you are playing slots, bingo, or live casino.
- Never chase losses. If you have reached your limit, stop — the games will still be there tomorrow.
- Take regular breaks. Step away from the screen, have a meal, spend time with family in Quezon City, Makati, or wherever home is.
- Do not gamble when you are stressed, upset, tired, or under the influence of alcohol.
- Keep gambling in perspective — it is entertainment, not a source of income.
- Talk to someone you trust if you feel gambling is affecting your life.
- Use c888's responsible gaming tools proactively — they are there for everyone, not just those with a problem.