Legal
Last Updated: January 1, 2026c888 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data c888 collects, why we collect it, how we use it, and the rights you have as a player registered on our platform.
Your Privacy at a Glance
Six core commitments c888 makes to every Filipino player regarding their personal data
Data Minimisation
c888 only collects personal data that is strictly necessary for the operation of your account, the processing of transactions, and compliance with Philippine regulatory requirements. We do not collect data for its own sake.
SSL Encryption
All data transmitted between your device and c888 is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never transmitted in plain text. c888 also encrypts sensitive data at rest within our secure servers.
No Unauthorised Sharing
c888 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted service providers who assist in operating the c888 platform, and only under strict data processing agreements.
Your Rights Respected
As a c888 player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent at any time. c888 will respond to all data rights requests within a reasonable timeframe.
Clear Retention Periods
c888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Account data is retained for a minimum of five years following account closure to comply with anti-money laundering regulations.
Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, c888 will notify affected players and the relevant Philippine regulatory authority within the timeframes required by applicable law. We take data security incidents seriously.
Contents
1. Introduction 2. Data Controller 3. Data We Collect 4. How We Collect Data 5. How We Use Your Data 6. Legal Basis 7. Data Sharing 8. Cookies & Tracking 9. Data Retention 10. Data Security 11. Your Rights 12. Children's Privacy 13. Marketing 14. Third-Party Links 15. Policy Changes 16. Contact UsImportant Notice: This Privacy Policy ("Policy") describes how c888 ("c888", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access the c888 platform at c888.one. By registering an account or using any c888 service, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
1. Introduction
1.1 c888 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously.
1.2 This Policy applies to all personal data collected through the c888 website at c888.one, any mobile-optimised version of the site, and all associated services including account registration, deposits, withdrawals, game play, customer support interactions, and promotional communications.
1.3 This Policy is written in plain English to ensure that every c888 player — whether based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines — can clearly understand how their data is handled.
1.4 c888 processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
2. Data Controller
2.1 For the purposes of applicable data protection law, c888 is the data controller in respect of personal data collected through the c888 platform. As data controller, c888 determines the purposes and means of processing your personal data.
2.2 If you have any questions about how c888 processes your personal data, or if you wish to exercise any of your data rights, please contact our Data Privacy Officer using the contact details provided in Section 16 of this Policy.
3. Data We Collect
3.1 c888 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account verification, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, bonus usage | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimisation |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
3.2 c888 does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) unless specifically required by law or with your explicit consent.
4. How We Collect Data
4.1 Directly from you — when you register a c888 account, complete identity verification, make a deposit or withdrawal, contact c888 support, or participate in a promotion.
4.2 Automatically — when you access the c888 platform, we automatically collect technical data such as your IP address, device identifiers, browser information, and session activity through cookies and similar tracking technologies. See Section 8 for more details on cookies.
4.3 From third parties — c888 may receive data about you from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and regulatory databases where required by law.
5. How We Use Your Data
5.1 c888 uses your personal data for the following purposes:
- Account management: Creating, maintaining, and securing your c888 account;
- Identity and age verification: Confirming that you are at least 21 years of age and verifying your identity in accordance with Philippine KYC requirements;
- Transaction processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
- Service delivery: Providing access to c888 games including slots, bingo, live casino, and sports betting;
- Customer support: Responding to your enquiries, complaints, and support requests;
- Regulatory compliance: Meeting our obligations under Philippine anti-money laundering, counter-terrorism financing, and gaming regulations;
- Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate;
- Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of the c888 platform;
- Marketing communications: Sending you promotional offers and updates about c888, where you have consented to receive such communications;
- Platform improvement: Analysing usage patterns to improve the c888 platform, games, and user experience.
6. Legal Basis for Processing
6.1 c888 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
- Contractual necessity: Processing required to perform our contract with you (i.e., operating your c888 account and delivering gaming services);
- Legal obligation: Processing required to comply with Philippine law, including AML regulations, KYC requirements, and gaming licensing conditions;
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
- Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.
7. Data Sharing & Disclosure
7.1 c888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only where necessary:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions;
- Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age;
- IT and platform service providers: Cloud hosting, data storage, and software providers who process data on our behalf under strict data processing agreements;
- Fraud prevention services: Third-party fraud detection and prevention providers;
- Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, and law enforcement where required by law or court order;
- Professional advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes.
7.2 All third-party service providers who process personal data on behalf of c888 are required to implement appropriate technical and organisational security measures and to process data only in accordance with c888's instructions.
Note on International Transfers: Some of c888's service providers may be located outside the Philippines. Where personal data is transferred internationally, c888 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.
8. Cookies & Tracking Technologies
8.1 c888 uses cookies and similar tracking technologies to operate and improve the c888 platform. Cookies are small text files stored on your device when you visit c888.one.
8.2 c888 uses the following types of cookies:
- Essential cookies: Required for the c888 platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
- Analytics cookies: Used to understand how players use the c888 platform, which pages are most visited, and how we can improve the user experience. These are only set with your consent.
- Preference cookies: Used to remember your settings and preferences on the c888 platform, such as language and display preferences.
- Security cookies: Used to detect and prevent fraudulent activity and unauthorised access to your c888 account.
8.3 You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the c888 platform.
9. Data Retention
9.1 c888 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law.
9.2 The following general retention periods apply:
- Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulations;
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
- KYC and identity verification documents: Retained for a minimum of five (5) years following account closure;
- Support communications: Retained for three (3) years from the date of the communication;
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.
9.3 When personal data is no longer required, c888 will securely delete or anonymise it in accordance with our data disposal procedures.
10. Data Security
10.1 c888 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between your device and c888 servers;
- Encryption of sensitive data at rest, including financial and identity data;
- Access controls limiting data access to authorised c888 personnel on a need-to-know basis;
- Regular security assessments and penetration testing of the c888 platform;
- Two-factor authentication options for player accounts;
- Continuous monitoring for suspicious activity and potential security incidents.
10.2 While c888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your c888 login credentials and for notifying c888 immediately if you suspect unauthorised access to your account.
11. Your Data Rights
11.1 Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by c888:
Right to Access
You have the right to request a copy of the personal data c888 holds about you, along with information about how it is being used.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data c888 holds about you.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to c888's legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
11.2 To exercise any of these rights, please contact c888's Data Privacy Officer using the contact details in Section 16. c888 will respond to all data rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, in which case c888 will notify you of the extension and the reasons for it.
11.3 If you are not satisfied with c888's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
12. Children's Privacy
Age Restriction: c888 is strictly for players aged 21 years and above. c888 does not knowingly collect personal data from individuals under the age of 21. If c888 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted in accordance with applicable law. If you believe a minor has registered on c888, please contact us immediately at [email protected].
13. Marketing Communications
13.1 With your consent, c888 may send you promotional communications about c888 offers, new games, bonuses, and seasonal promotions via email or SMS. You can opt in to marketing communications during registration or through your account settings.
13.2 You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your communication preferences in your c888 account settings, or contacting c888 support.
13.3 Opting out of marketing communications will not affect the delivery of transactional communications related to your c888 account, such as deposit confirmations, withdrawal notifications, and security alerts.
14. Third-Party Links
14.1 The c888 platform may contain links to third-party websites or services. This Privacy Policy applies only to the c888 platform. c888 is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any third-party sites you visit.
15. Changes to This Policy
15.1 c888 reserves the right to update this Privacy Policy at any time. Where changes are material, c888 will notify registered players via email or a prominent notice on the c888 platform prior to the changes taking effect.
15.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the c888 platform following any update to this Policy constitutes your acceptance of the revised Policy.
15.3 We encourage you to review this Policy periodically to stay informed about how c888 protects your personal data.
16. Contact Us
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by c888, please contact our Data Privacy Officer:
c888 Data Privacy Officer
Available 24/7 via live chat on the c888 platform
Email: [email protected]
Languages: English, Filipino
Serving players across Manila, Cebu, Davao, Quezon City, Makati, and all of the Philippines
16.2 If you are not satisfied with c888's handling of your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).